Refund Policy

At Tender Procure, we strive to provide high-quality tender information and procurement services. We understand that circumstances may change, and we have established this refund policy to be fair to both our customers and our business.

1. Eligibility for Refunds

Refunds may be considered in the following cases:

• Duplicate payments made for the same service.
• Technical errors on our platform prevented access to purchased services.
• Services were not provided as described within the specified timeframe.

2. Non-Refundable Items

Please note that certain services are non-refundable:

• Subscription fees once the service has been accessed.
• Fees for standard government tender documents that have already been downloaded.
• Custom research or bidding support services that have already commenced.

3. Refund Process

To request a refund, please contact our support team at support@tenderprocure.com with your order details and the reason for the request. All requests will be reviewed within 5-7 business days. If approved, the refund will be processed to the original payment method within 10-15 business days.